Real-name Registration Programme for SIM Cards
Click here for Registration
Real-name Registration Guide

1
Insert SIM card into your mobile device, enable Mobile Data and turn off Wi-Fi to connect to mobile network

2
Receive activation SMS automatically sent by the system. Visit real-name registration website with the link in SMS or through the registration button above

3
Auto login after detecting the mobile phone number of SIM card by the system and then click “Next”

(Reminder: If the auto-login fails, you can enter your phone number and log in with a one-time password)

4
Read real-name registration terms and conditions and privacy policy before going to the next step

5
Choose "The type of SIM card user"

6
Choose "ID Type" and press "Scan"

7
Refer to the reminder for scanning ID > "Confirm" to start scanning

(Reminder: If autofill information is incorrect, please click "Update" to rescan. All manual changes will be manually assessed, requiring a longer processing time)

8
After successful scan, the system will fill in the information automatically

9
Verify your information before submission

10
Completed submission
Real-name Registration Guide (Using SIM Card Number ICCID) Applicable to the SIM card NOT receiving SMS after activation / local service was restricted

1
Insert SIM card into your mobile device, enable Mobile Data and turn off Wi-Fi to connect to mobile network

(Reminder: Please record the ICCID prefixed with 89852 before insert SIM card)

2
Visit real-name registration website through the registration button above, select "Login with ICCID" to login

3
Enter the ICCID with the prefix 89852 twice, then press "Login" or scan the barcode on the back of the SIM card

4
Verify the ICCID, then click "Next"

5
Read the reminder and press "Continue"

6
Read real-name registration terms and conditions and privacy policy before going to the next step

7
Choose "The type of SIM card user"

8
Choose "ID Type" and press "Scan"

9
Refer to the reminder for scanning ID > "Confirm" to start scanning

(Reminder: If autofill information is incorrect, please click "Update" to rescan. All manual changes will be manually assessed, requiring a longer processing time)

10
After successful scan, the system will fill in the information automatically

11
Verify your information before submission

12
Completed submission of real-name registration. A verification link will be sent via SMS to your prepaid number once we have verified your information. Please click the link and confirm your registration in 48 hours

13
Click the link to complete the real-name registration after receiving SMS verification

14
Verify the information, then press "Confirm"

15
Real-name registration successful
Real-name Registration with "iAM Smart" Guide
"iAM Smart" mobile application is required. Recommend using mobile device which has been linked to "iAM Smart" account to facilitate real-name registration.

View Guide
Application of Real-name Registration Programme for SIM Cards
Registration requirements
FAQ
1. Why do I need to register my SIM card?
In response to "Telecommunications (Registration of SIM Cards) Regulation", SIM card users are required to register the SIM cards for SIM card activation.
2. What information do I have to provide for SIM card registration?
Personal user: English and Chinese full Name (if applicable), the number of identity document (HKID number or travel document number), date of birth and a copy of the identity document. If the user is under 16 years old, a copy of the identity document of an adult is required.
Company/Corporate user: English and Chinese Name of the company/corporation (if applicable), the number of the business registration certificate, a copy of the certificate, and the personal information of a responsible person aged 18 or above.
3. How many SIM cards can I register at a time?
At each telecommunication operator, a personal user can register up to 10 prepaid SIM cards; a company/corporate user can register up to 25 prepaid SIM cards.
4. Do I have to register my SIM card immediately after the Regulation is effective? When do I have to register my SIM card?
Registration of prepaid SIM cards purchased on or after 1 March 2022 is required. Registration of all prepaid SIM cards must be completed on or before 23 February 2023.
5. What happens if my SIM card is not registered before the deadline?
All services of unregistered SIM cards will be terminated on 23 February 2023.
6. How will my personal information be kept for?
According to the Regulation, all information will be kept for at least 12 months upon SIM card deregistration.
7. How can I register my SIM card?
SIM card users can register their SIM cards on 3HK website or visit our 3Shop with identification documents for SIM card registration.
8. How will my personal data be kept for?
All collected personal information will be stored in 3HK’s system. We will strictly comply with the requirements of the Personal Data (Privacy) Ordinance ("PDPO"), including the Data Protection Principles (“DPP”), as regards the collection, holding, processing and use of personal information.
Reference Materials
Click here to view 3HK - Terms and Conditions of Real-name Registration for Prepaid SIM Cards
Click here to view 3HK Privacy Policy and Regulation
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