After inserting your SIM into the mobile phone to activate service, you will receive an activation SMS stating your mobile number.

All SIM card users are required to register the SIM cards for activation in Hong Kong. If your prepaid SIM is solely used overseas for travel data and voice services, real-name registration is not required. However, we suggest customers to complete real-name registration to facilitate the use in covered destinations around the world. Click here for registration guide and details.

No real-name registration limit is applied. Customers can cancel real-name registration at any time and register again later (not necessary to use the same identity document). At each telecommunication operator, a personal user can register up to 10 prepaid SIM cards; a company/corporate user can register up to 25 prepaid SIM cards. Customers are required to register again upon change of SIM card (e.g. lost SIM replacement / changed to eSIM), except changing mobile number.

If you use a newly activated prepaid SIM to make a local call, according to The Office of the Communications Authority (OFCA), "This call is made from a new prepaid SIM card" voice alert will be played to call receivers before a call connection, to raise customers' awareness of suspicious calls. Click here for details on OFCA’s website.

Log in your account, in Setting > Account Setting > "Default Login Method", you can select to receive one-time password via SMS or email.

Yes. It is not restricted to use Wi-Fi share / Hotspot Sharing with SIM World to share data with other devices. However, customers should carefully consider the security risks before enabling hotspot sharing. Hotspot sharing may expose customer accounts to unauthorised access due to IP-based auto-login (including your prepaid account), which allows devices sharing the same network IP to access services without a password or verification. Customers are responsible for securing their network and taking precautions to prevent misuse.

Please follow the steps to convert your existing physical SIM to eSIM ($28 handling fee), transfer eSIM to new device ($28 handling fee) OR from eSIM to physical SIM ($48 handling fee).

1. Log in account and select setting > "Convert to eSIM / Physical SIM" to start conversion
2. To convert to eSIM:
   When purchasing eSIM, enter email to receive one-time password, redemption QR code will be delivered via email. You can scan the eSIM QR code to install and activate new eSIM
3. To convert to Physical SIM:
   When purchasing Physical SIM, fill in delivery information (i.e. recipient name and Hong Kong mailing address). Physical SIM will be delivered to your verified mailing address at least 1 working day after successful payment, actual delivery time may vary depending on various factors. After receiving your new physical SIM, you can insert the SIM into mobile device to activate

Customers using iOS device can transfer eSIM via Apple in-built function, at $28 handling fee (subject to the compatibility requirements of your device and operation system).

Customers using iOS device can follow the steps to transfer eSIM via Apple in-built function, at $28 handling fee.

Reminder before eSIM Quick Transfer:

1. Please ensure your device meets the following requirements. To transfer from your original device to new device, both shall meet the requirements:
   • Support eSIM (with iOS 16 or later versions)
   • Logged in with your Apple Account
   • Connected to Wi-Fi
   • Turned on Bluetooth and both devices are held nearby
   • Original iPhone has been unlocked with the device passcode
2. SIM World account has sufficient stored value for related service charge. Service charge will be deducted immediately
3. Service is applicable to primary SIM only, not applicable to supplementary SIM.

Method 1: Transfer a physical SIM or eSIM on your original iPhone to an eSIM on your new iPhone

1. On your new device, go to Settings > Cellular > "Add eSIM"
2. Tap "Transfer from Nearby iPhone"
3. On your original device, check for instructions to confirm the transfer. If the system asks for a one-time verification code, enter the code displayed on your new device
4. On your new device, choose a cellular plan to be transferred. Read the service package details, related terms and conditions, then click "Agree" to accept and continue with payment
5. Wait for your eSIM to be activated on your new device and click "Done"
6. Return to Settings > "Cellular" to select and use your new eSIM

Method 2: Convert a physical SIM to an eSIM on the same iPhone

1. On your device, go to Settings > "Cellular"
2. Tap "Convert to eSIM"
3. Tap Convert Cellular Plan > "Convert to eSIM"
4. Wait for your eSIM to be activated on your new device and click "Done"
5. Remove the physical SIM from your device, then restart your device

Terms and Conditions:

1. This service is only applicable to designated smartphone models compatible with eSIM and iOS 16 or later versions. Please ensure that your device supports eSIM service.
2. Charge incurred by eSIM Quick Transfer is non-refundable under any circumstances.
3. Our company is not responsible or liable for any loss of content, which may occur at any stage during the eSIM Quick Transfer due to configuration problems, negligence or any other reasons. Our company is also not liable for any direct or indirect, incidental or consequential damages caused by any loss of content.
4. Upon successful eSIM Quick Transfer, the SIM in your original device will be invalid, while account information will remain unchanged (including account balance, purchased package and reward).
5. Our company is not the manufacturer of Apple products and does not guarantee or liable for the quality of the products and / or service provided by manufacturer / supplier.
6. Our company reserves the right to amend offers and charges without prior notice.